FAQ

1. How long are shipping times?

Your products will ship within two to five days of your order, and then take between 14 to 30 days to reach your doorstep. Each product at Cool Bananas Bike Shop has an estimated delivery time that you can find in the product description. 

 

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, send along a pic, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.